Technical Support
IntervalZero supports RTX/RTX64 products in the form of product documentation, video tutorials, add-on utilities, and help with issues via person-to-person support.
Support Issues may be submitted via a login and password that was provided with your support agreement.
To contact Support by phone, please call 781-996-4481 (+1 outside the U.S.). At the auto-answer prompt, please press 3 for Support.
Hours are Monday-Friday from 8:30 a.m. to 5:30 p.m. EST (excluding U.S. holidays).
Note: The previous Customer Support portal is no longer accessible. For more information, see our Support Portal FAQs.
Support and Lifecycle Policies
MaxRT eRTOS Lifecycle
Information on the IntervalZero MaxRT eRTOS product lifecycle. Posted: 3/10/2025.
IntervalZero Support Agreement
The IntervalZero Support Agreement. Updated: 4/6/2020.
RTX64 Lifecycle
Information on the IntervalZero RTX64 product lifecycle. Updated: 9/26/2024.
RTX Lifecycle
Information on the IntervalZero RTX product lifecycle. Updated: 4/21/2021. NOTE: the RTX product is no longer under support.
